About UsPayment Policy & Terms

Billing and Payment Policy:

Payments for any contracts/plan can be processed via credit card or by a check addressed to: Launchmark, Inc. 6564 Loisdale Ct, Suite 600 Springfield, VA 22150.

a) Please note that the cost of our services and products have already been discounted by 4% to encourage payment by check. Please write all checks payable to Launchmark, Inc. If paying with credit card, please use the secured payment link our billing department sends you to make a payment or fill out our credit card authorization processing form and understand that the 4% discount will no longer apply and client will be charge the full price of service and/or product. However, this does not apply to any of our online print products.

b) If paying by check please note that there will be an additional fee of fifty dollars ($50) for any check returned for nonpayment. Notice of any disputes must be in writing and received by us at our address within thirty days after the invoice date or you will waive any objections.

c) Any applicable initiation charges and monthly recurring charges on the following services: Search Engine Optimization (SEO) Programs, Custom Plans based on contractual agreements are billed in advance. Payment of all charges is due 30 days from the initial contract agreement. For credit card payments no additional notice or consent will be required for billing to that credit card or account. You will advise us of any changes to your credit card account, such as account number or expiration date changes and etc. In addition, you agree to pay us interest at the lesser of (a) 18% per amount or (b) the highest amount allowed by law for any amounts unpaid as of the due date. Acceptance of late or partial payments (even if marked “Paid in Full”) shall not waive any of our rights to collect the full amount due under this Contract Agreement.

Print Products – All payments for any product offered off-line, on our main site (www.launchmark.com)  or on our online print system (www.launchmarkprinting.com) as well as direct mail orders, screen printing orders and any promotional items are expected to be paid upfront prior to printing any files or shipping any product to client or target markets. The only exception is government departments.

Print Layouts and Designs for Printing with Launchmark
All business card, letterhead, envelope, postcard or sticker layouts and designs that have been created for printing purposes to be used in our online or offline printing system, cannot be extracted from our system.

Discounts and coupon codes
All discounts and coupon codes are provided to clients are treated differently based on how the client receives the discount or coupon code. ie: If the coupon code was provided via our online system (www.launchmarkprinting.com), it will come with an expiration date. Discounts or codes provided via email from a representative that has no expiration date included within the email, is good for only 30 days from the date it was received from Launchmark. Therefore, any discounts provided more than 90 days via email, will not be redeemable through our online or offline printing service. Therefore, client is required to purchase the product at full price.

Web Design and Application Development – All  web design and application development agreements begin with a nonrefundable initial payment of 50% of the total project cost and thereafter 2 payments in increments of 20%, 20% and the remaining 10% on completion of the project. All clients agrees to compensate Launchmark for any additional work performed outside the scope of the contract agreement at the hourly rate conducive to the service requested based on the contract agreement.

Brand Design – All graphic design, logo, print design, web design projects begins with a nonrefundable initial payment of 50% of the total project cost and thereafter the remaining 50% balance on the completion of the project. If applicable, please see your contract agreement for details for contract terms. However, many brand design projects and direct mail campaigns are not under any contract agreement. They are invoiced at time of service by our billing department.

Marketing & Consulting – All marketing consulting services begins with a nonrefundable initial payment of 50% of the total project cost and thereafter the remaining balance payments on completion of the project. However, any marketing consulting projects that involves Word docs, Presentations and etc. are expected to be paid up front.

Marketing Videos/Video Production – All  video production orders or contract agreements begin with a nonrefundable initial payment of 50% of the total project cost and 50% on completion of the project prior to any or all media is handed over to client. All clients agrees to compensate Launchmark for any additional work performed outside the scope of the contract agreement at the hourly rate conducive to the service requested based on the contract agreement.

Secure CMS Web Hosting Support – All web hosting services are based on a year-to-year contract agreement. The cost of this service is based on the server specs and configuration required for the client’s website needs. All payments for this service is expected to be paid upfront annually each year on the date of initiating the service. If payment is not received on the due date, the client has up to 5 business days to pay the invoice. If payment is not received after the 5 day grace period, Launchmark have the right to suspend all web hosting services up until 30 days or until payment has been received within the 30 days. If no payment has been received after 30 days, all web hosting services will be terminated and all files for the client’s site will be lost.

**Any work performed outside any contract agreement the client is responsible for the cost and will be invoiced for payment.

Mutual Brand Protection – If for any reason either party is dissatisfied with the outcome of any service or/and product offer through www.launchmark.com or www.launchmarkprinting.com, both parties, its subsidiary companies and employees (current and former) agree not to slander or disclose any dissatisfaction of the service, in any verbal, non verbal methods, shape or form (offline or online), with any individuals, companies, practice or government departments to prevent damaging either party’s brand(s).

Charges:

You (the user of this web site) are, represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to enter into any contract agreement with Launchmark, Inc. You (the user of this web site) are responsible for paying all charges to your account for service. You (the user of this web site) must understand that any program such as The Quick Launcher or SEO plans under a contractual agreement with Launchmark, Inc., will be set at a flat monthly fee via credit card only.

Copyrights of Work:

Under U.S. copyright law, Launchmark is the author and copyright owner of any or all created designs or artwork provided for client and/or project(s), paid or unpaid. This includes all digital files formats. Launchmark has the exclusive rights to the artwork under copyright law : e.g., the rights to make and distribute copies of the work, publicly display the work, and make adaptations or “derivative works” based on our work. These rights cannot be transferred to client because they paid for the work performed.

Furthermore, in order for Launchmark to give up copyrights (or a “buy-out” of all rights) to a client, there has to be a signed explicit written agreement between the client and Launchmark outlining the copyright guidelines. If any artwork has been created without a written agreement in place, the copyright ownership remains with Launchmark.

The only exception to the above is that if the client provides artwork that has been designed by them or another firm and wants Launchmark to make edits to the artwork. In this case, Launchmark is not the author or copyright owner of the artwork.

Payments for Services and Products:

Please note that all payments are final. If client is unsatisfied with the product/service, Launchmark will only provide a discount on a reorder of the same or similar product/service or credit for future orders.

Files Submission – All files will be printed as is and Launchmark is not responsible for any typos, graphical errors or damage files. All files must be submitted in CMYK color format for press. We accept the following file formats TIF, TIFF, JPG, EPS, PNG, AI, PSD, and PDF. Please also note that shipping turnaround times are estimated times based on Fed-Ex, UPS and USPS services.

Cancellation & Termination Policy:

Please see individual contract agreement as this policy will be based on the project and contract agreement.

**Any work performed outside any contract agreement the client is responsible for the cost and will be invoiced for payment.

In the unlikely event litigation is commenced between the parties of any Launchmark contract agreements, invoices or bills, the party prevailing shall be entitled, in addition to other relief, to a reasonable sum for attorney’s fees.