Payment Policy & Terms

Welcome to Launchmark’s Payment Gateway!

Here at Launchmark, Inc., nestled in the heart of Springfield, Virginia at 6564 Loisdale Ct, Suite 600, we embrace flexibility in payments. You can choose to pay for our diverse array of contracts and plans either via credit card or the traditional way – with a check sent directly to us.

a) Payment Options and Discounts:

  • Love a Good Deal? We’ve trimmed our prices by 4% for those who pay by check. It’s our little way of saying thanks for keeping it classic! Please make all checks payable to Launchmark, Inc.
  • Prefer Plastic? No problem! Credit card payments can be made using the secure link provided by our billing team or by completing our credit card authorization form. Just a heads-up, the 4% discount is exclusive to check payments, so full prices apply here. This policy doesn’t affect our online print products, though.

b) Check Payment Details:

  • Bounced Checks: We understand that mishaps happen, but please note that any returned checks (due to non-payment, bouncing, or being stopped after processing) will incur an additional fee of $50.

c) Billing for SEO and Custom Plans:

  • Advance Billing: Services like SEO programs and custom plans are billed in advance, as per our contract agreements. Payments are due 30 days from the start of the contract.
  • Credit Card Payments: We’ll bill your card without additional notice, so please keep us informed about any changes to your card details. Late payments attract interest at the lesser of 18% per annum or the maximum legal rate.

d) Print Products:

Full Payment Upfront, with a Grace Period for Government: We appreciate your trust in choosing us for your printing needs. To get started on your order, whether it’s placed offline, through our main or printing services site, via direct mail, or for screen printing orders, we request full payment upfront. This ensures that we can proceed without delay in delivering the high-quality products you expect from us. For government departments, while we begin work immediately, we understand the procedural nature of government payments and therefore allow a 30-day window for payment settlement.

e) Print Layouts and Designs:

Your Design, Your Rights: At Launchmark, we believe in empowering our clients. For every design we create, whether it’s for business cards, letterheads, envelopes, postcards, or stickers, we commit to providing you with one copy of the final print-ready file or the master file, upon your request. This is our way of ensuring that you have the essential assets for your brand’s continuity and future usage.

f) Web Design and Application Development:

  • Payment Structure: We start with a 50% nonrefundable initial payment. The rest is split into two 20% increments, with the final 10% due upon project completion. Additional work outside the contract is billed hourly.

g) Brand Design:

  • Project Payments: All our graphic and web design projects kick off with a 50% nonrefundable deposit, with the balance due at completion. Non-contract brand designs and direct mail campaigns are billed at the time of service.

h) Marketing & Consulting:

  • Billing for Creativity: Our marketing consulting services also start with a 50% upfront payment, with the balance due upon completion. Projects involving documents like Word or PowerPoint presentations require full upfront payment.

i) Marketing Videos/Video Production:

  • Payment for Production: Video production follows a similar pattern – 50% upfront, and the remaining 50% before we hand over the final media. Extra work is charged at an hourly rate.

j) Secure Cloud VPS Hosting Support:

  • Yearly Payment: Hosting services are billed annually, based on your server needs. If payments aren’t received within 5 business days past the due date, services may be suspended. After 30 days without payment, services will be terminated.

k) Mutual Brand Protection:

  • Our Commitment to Satisfaction: If you’re not happy with our service or product, we ask that both parties refrain from public dissatisfaction to protect each other’s brands.

l) Legal Assurance:

  • User Responsibility: By using our services, you confirm that you’re at least 18 and capable of entering a legal agreement. You’re responsible for all charges incurred.

m) Copyrights of Work:

  • Creative Rights: We hold the copyright to all designs we create unless explicitly transferred through a written agreement. If you provide your own artwork for edits, the copyright belongs to you.

n) Finality of Payments:

  • No Refunds, But Options Available: All sales are final, but if you’re not satisfied, we can offer a discount on a reorder or credit for future orders.

o) File Submission for Printing:

  • Quality Assurance: We print files as-is, so please ensure they’re error-free. We accept various file formats, and remember, shipping times are estimates.

p) Cancellation & Termination:

  • Contract Specifics: Each project has its own cancellation and termination policy, detailed in your contract agreement.